Louise Byg Kongsholm, trend researcher at pej gruppen, presents the most important trends that will shape consumption patterns and social development towards 2030. Based on in-depth research and analysis from several international trend and analysis companies, the presentation will give participants insight into the megatrends that will shape both retail and consumer behavior in the coming years.

As a special part of the talk, Louise will present highlights from the brand new Retail Mega Mag 4, which will be released at the same time as the conference. The publication delves into the most current trends in retail and consumer behavior, and all attendees will take home a copy to inspire future strategies and decisions.

This talk is essential for those who want to stay ahead of the curve and understand how future trends can be translated into concrete actions and strategic decisions.

Mie Bilberg, e-commerce expert at the Confederation of Danish Industry, presents the latest figures and analysis on online shopping and provides insights into the trends driving the market and consumer behavior patterns. With over 80% of Danish consumers shopping online every month, online sales are no longer just a passing trend - the transformation is a reality. While some see this development as a challenge, Mie sees it as a huge potential.

Drawing on her extensive experience from commercial leadership roles at Carlsberg, JustEat, Smartbox and Bauer Media Group, SME services, Mie will share her insights on digital transformation in e-commerce. Since 2011, she has worked with customer-facing solutions and has had her hands on the stove in the digital transformation.

This presentation is essential for those who want to understand and navigate the digital transformation while creating value for their business. Get inspired to harness the potential of online commerce and get concrete advice on how to adapt your business to the new digital opportunities.

Matthew Brown, a recognized international retail expert and founder of Echochamber, will take attendees on an inspiring visual journey through the most innovative and groundbreaking stores around the world. The talk focuses on the latest global trends and developments in retail, where unique customer experiences and creative concepts take center stage.

With over 20 years' experience in retail analytics and consulting, Matthew has helped a wide range of businesses understand and adapt to rapidly changing market trends. His work ranges from retail safaris in cities like London, New York and Paris, to advising on store design and consumer behavior for major brands like Marks & Spencer and Nike. In this talk, he will share insights into how retail is evolving globally and which stores are a must-see if you want to stay ahead of the curve.

This is a great opportunity to gain insight into best practices in retail and to be inspired to think outside the box when it comes to customer experience and store design.

Customer experience expert Ian Wisler-Poulsen presents an insightful talk on how customer loyalty is created through emotional experiences rather than just products. Although self-service and efficient solutions are on the rise, it's the authentic, human encounters that turn customers into loyal ambassadors.

Drawing on his extensive experience, Ian will show how employees can be the best version of themselves and create meaningful relationships with both customers and colleagues. The talk will delve into the many elements that strengthen customer contact - from empathy and understanding to meeting customers with a smile and fulfilling their needs, even in small but significant details like a hot cup of coffee.

Participants will get concrete examples from a range of companies and be inspired to make the personal meeting an unforgettable experience. This talk is essential for those who want to elevate the customer experience and create strong emotional bonds with their customers.

Sille Krukow, an internationally recognized pioneer in behavioral design and nudging, will take attendees on a journey through the latest behavioral trends and innovative nudging interventions that are shaping retail and customer experiences globally. Sille's specialty lies in creating small design changes in e.g. light, sound, smell and color that unconsciously steer consumer behavior in desired directions and deliver measurable business results.

Sille Krukow works with some of the largest Danish and international companies, including Coop, Salling Group, Walmart, Target, Dubai Mall and Festival Mall, where she helps implement behavioral design that creates rapid impact. Her expertise lies in leveraging unconscious elements in our in-store environments and Space Management systems to create sustainable consumer choices and improve customer experiences. With more than 20 years of experience, Sille has positioned herself as a leading expert in behavioral design.

This presentation will give you insight into how behavioral design can be used as an effective tool to shape the future of retail, optimize customer experiences and deliver on future strategic objectives. This is a unique opportunity to gain new insights into how behavioral design and nudging can create transformative changes in both business strategies and customer interactions - and be inspired to rethink the future of retail.

Jonas Juul Jeppesen, Partner at Subscrybe, will provide insight into how companies can transform their business model from selling products to offering subscription solutions. Drawing on Subscrybe's expertise in subscription economics, Jonas will present the latest trends and success stories from companies that have managed to drive growth and loyalty by thinking in terms of repeated customer relationships rather than one-off sales.

The talk will focus on how a well-executed subscription strategy can create stable revenue streams, increase customer loyalty and allow companies to build deeper relationships with their customers. Jonas will also share concrete tools and strategies on how companies can analyze their current business model and identify the potential to transition to subscription solutions.

Attendees will be inspired to implement these solutions in their own businesses and succeed with subscription-based services, whether they work in retail, services or digital products. This session is ideal for those who want to understand the growing subscription economy and gain insight into how to adapt their business to future demands and customer needs.

Mikkel Niess, Director of BIDdanmark, presents an exciting lecture on how urban development can take place at eye level and with effect using the BID model. This model, which stands for Business Improvement District, brings together local forces - from businesses and associations to public actors - to create life in Danish city centers. The goal is to prevent cities from becoming abandoned and devoid of commercial life by bringing community and development into everyday life.

With experience from over 35 cities, BIDdanmark has already shown how their model can revitalize city centers and create attractive and vibrant urban spaces. This is achieved through close collaboration between local stakeholders working together to create sustainable solutions that attract new residents and visitors and boost the local economy.

Mikkel will explore how the BID Denmark model not only focuses on retail, but also on creating cultural and social meeting places that strengthen the cohesion of the local community. The talk will give participants concrete examples and strategies on how to use local energy and collaboration to create positive urban development that makes a real difference.

This presentation is ideal for those who want to understand how to create vibrant city centers and strengthen local identity through purposeful collaboration and innovation.

Marianne Lyngby Pedersen, Managing Director at Indeks Retail A/S, presents the case of Bog & Idé. With more than 120 stores in Denmark, Bog & Idé is the largest chain within books, office supplies and stationery. The talk will focus on how the chain has navigated a challenging time for retail and how they have managed to combine physical retail with digital strategies to strengthen their position in the market.

Marianne will share insights into the chain's transformation, where the focus has been on creating a strong omnichannel strategy, strengthening brand relevance and optimizing the customer experience in both physical and online stores. The talk will provide a unique insight into how Bog & Idé works with innovation and change to meet the changing needs of consumers.

This talk is relevant for anyone who wants to understand how an established retail chain can innovate and stay competitive in a digital age.

Nikolaj Skarbye, CCO at Scratcher ApS, presents an inspiring talk on how to activate the customer journey and create new business opportunities using interactive elements and gamification. As retail media becomes an important source of revenue for modern retailers, Nikolaj shows how companies can engage their customers in a way that both strengthens customer loyalty and increases data collection.

The talk dives into how to create personalized customer experiences by gaining better insights into customer behavior, preferences and feedback. This enables retailers to develop tailored interventions that not only create value for the customer, but also optimize conversions. Nikolaj will share concrete examples of how interactive experiences can act as a catalyst for increased engagement and strengthen the company's position as a strong media channel.

Attendees will gain insight into best practices for implementing gamification and learn how they can use these methods to create long-lasting relationships with their customers. This session is essential for those who want to understand the future of retail and use innovation to drive growth and customer loyalty.